Frequently asked
FAQ
Everything about ordering custom tubes — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 250 units for most tube styles (500 for slim cosmetic paper tubes). Smaller sample or pre-production runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the hundreds of thousands for retail rollouts and recurring e-commerce packaging programs.
Can I order a sample before a bulk run?
Yes. We can produce a physical pre-production sample of your printed tube so you can check the fit, print, and finish before we run the full order. Ask about terms when you request your quote.
Can I mix sizes or styles in one order?
Yes. You can combine builds — say a rigid tube for a hero SKU and kraft mailers for e-commerce — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, tube spec, colors, and finish on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal for logos and type. For full-color wraps, high-resolution artwork at print size works well. If you only have a logo, our designers will build the wrap for you.
Do you provide a dieline or template?
Yes. Once we confirm your tube size, we send a print-ready dieline showing the wrap area, safe margins, and cap placement, or we lay out the artwork for you from your logo and brand assets.
Can you match my brand (Pantone) colors?
Yes. We print CMYK plus Pantone spot colors and can match your brand colors closely. Ask about a printed proof if exact color is critical.
Can you do foil, embossing, or soft-touch?
Yes. Metallic foil stamping, embossing/debossing, spot gloss, and soft-touch lamination are all available and register cleanly on rigid tubes.
I don’t have a logo — can you help?
Yes. Send a reference and our designers will build print-ready artwork and lay it out on your tube at no charge.
Materials & Product
What are the tubes made of?
Spiral-wound paperboard or kraft board, with cosmetic tubes using a paperboard body and a food-safe inner liner. Recycled-content stock is available on most builds.
Are your tubes recyclable or eco-friendly?
Paperboard and kraft tubes are widely recyclable, and we offer recycled-content and plastic-free options. Cosmetic paper tubes are designed specifically to cut plastic versus standard components.
Are the tubes food-safe?
Our food & confectionery and cosmetic builds use food-safe liners appropriate to the contents. Tell us what goes inside and we’ll spec the right liner.
What end caps can I choose?
Paperboard, metal (tin), wooden, and snap-on plastic caps, plus tamper-evident and hinged-lid options depending on the build.
Can you make a custom size?
Yes. We cut diameter and length to your product. Send your dimensions or a sample and we’ll build the tube around it.
Production & Shipping
How long does production take?
About two to three weeks from approved mockup for standard builds; fully custom sizes or special finishes may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm launch, gift-season, or event deadline — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity, tube size, and destination. Because tubes nest and ship efficiently, bulk orders are economical to freight.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much does custom tube packaging cost?
Pricing is by custom quote and depends on style, size, and quantity — per-unit pricing improves quickly as the run grows. Send your specs and we’ll return an exact quote within one business day.
Why don’t you list exact prices?
Price depends on size, material, quantity, and finishing. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
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